FAQ

What is the delivery time of my order?
We send all our shipments by UPS standard service which usually takes 1-2 working days. If you place an order of £/€100 (excl. VAT) or more, delivery is FREE!! Now through the due of the Corona virus it might take some days longer for your order to reach you. If you haven’t received your order within 5 working days than please send an e-mail to our customer service.

In a hurry? Next Day Delivery is available if you are a UK customer and want a guaranteed next working day service, simply select the option in the checkout. Buy by the due of the Corona virus this might take one working day extra.   

 

How can I return items?
We have a no hassle returns policy because we know how important it is to you to ensure you get the right beads for your design. So if the beads you’ve bought aren’t to your liking for any reason, we’ll refund them for you without a fuss. Simply ensure they’re unused and in original packaging. For the complete return policy please click here.

 

Can I make an order as a private customer?
We are a wholesaler and deliver only to companies with a VAT number. As a private customer it is unfortunately not possible to order on our website.

 

My order is not complete delivered, what to do?
We are sorry to hear that you miss an item or items. What you could do is send an e-mail to our customer service. Mention your order number clearly in your e-mail, as well as the article numbers of the articles concerned.


I’m not satisfied with the delivered articles, what to do?
We are sorry to hear that you are not completely satisfied with your delivered articles. What you could do is send an e-mail to our customer service. Mention your order number clearly in your e-mail, as well as the article numbers of the articles concerned. If you have a comment or question about the quality or colour of your article, please attach a detailed picture on a white background.